LOWES
Fortunately, today all the minor things we need for our home we can find in a single store.
Lowes was founded in 1946 by H. Carl Buchan. Originally it was a small hardware store in North Carolina. Today, the company is headquartered in Mooresville, North Carolina. At the present time it is 7th largest home improvement retailer in the US and the second largest retailer worldwide.
Lowesconcentrates on selling not only hardware, appliances and hard-to-find building materials but also numerous accessories. The company operates its store location in every state of the United States and Canada. Lowes plans to extend its activity to Mexico in the year 2009. In 2006, the company offered special house plans for people who suffered from the hurricanes.
Each of us happens to buy broken equipment, an overdue product or something of the kind. And it is no problem if we go back to the store and get a refund or the purchase is replaced. And lucky you are if the company does replace the product quietly and properly. In some cases the process takes you so much time and effort that finally it loses its value. And that is the case with Lowes. First, you go back to the shop, than they will send you to the main office where you have to stand in a line the whole day till it is your turn. But before, at the store, the assistants treat you as rude as if you have broken something they have bought.
Some customers accuse the management of the company for employing inexperienced and personnel.
What about threatening? People fail to pay the debt for like a week or even less, and the company starts calling and threatening the person. It is not the method of the 21 century.
As a matter of fact, the quality of the merchandise is not that bad. The stores hold an ample stock of various goods. The company offers useful in-house services. But the customer care spoils the image of the company. It is like a fly in the ointment.