Costco
Costco is one of those numerous companies that are well known and have operations all over the United States. Some of these companies are very popular with customers and some are not, but still these companies succeed and grow. They are mostly wholesalers or retailers that operate thousands of stores. And Costco is one of them. This company does not need advertising, consumers are well aware of its products and services. But sometimes consumers do not know about the problems they can meet. Though Costco is a wholesaler, the problems with this company are just the same as with retailers.
Costco company overview. Costco Wholesale Corporation is a public company. Robert Price founded the company in 1983 in Seattle, Washington. At the present time Costco is headquartered in Issaquah, Washington. The company specializes in selling products at low prices and high volume. Target customers of the company are large families and businesses. Costco is world’s leading membership warehouse club chain. The largest warehouse of the company is located not far away from Seattle. Costco Wholesale Corporation owns its private label, which is named Kirkland Signature. The company has a number of warehouses in Canada. Costco Wholesale Corporation is one of the largest general retailers in the world. The company is on the list of Fortune 500. This company specializes in retail sale of a huge range of products: clothes, home décor, furniture, electronics, healthcare products, jewelry, footwear, pet products, sporting goods, and so much more. But people should remember that the company would proceed if there were no income. If the prices are low, something should be low as well. That is why many people complain about the poor customer service.
Costco complaints. The most wide spread problem at Costco is their return policy. People state that Costco return policy is really unreasonable. It makes it difficult to replace the products if it was broken, damaged or defected. The company refuses to cooperate with customers after the purchase was done. Thus, they underline that their main objective is to sell and it does not matter what can happen to those products they sell. Besides, some consumers complain that the employees are very rude and pushing. They do not leave a customer alone until they make him buy a thing he did not want at all. It is almost impossible to talk to someone over the phone that would understand what it is all about and could make some decision. Most customer care representatives are inapt and incompetent.